Known Issues and Workarounds (v2)
While our DC on Mobile (v2) mobile app contains many new features and enhancements, it does not yet support all of the features available in the VAS Platform (v1) mobile app. We are also updating PULSE to support DC on Mobile (v2). As a result, some PULSE feature updates may not be applicable to or supported by VAS Platform (v1). To take advantage of these new features, VAS recommends upgrading to DC on Mobile, which you can download from the app store on your mobile device. For more information about the mobile apps VAS currently offers, see Mobile Apps.
IMPORTANT: iOS versions 18.4.0 and greater are not currently supported by the VAS Platform (v1) mobile app. If you use RFID scanners on iOS devices in the VAS Platform (v1) mobile app, do not upgrade to iOS versions 18.4.0 or greater and be sure to disable automatic updates in iOS settings. Alternatively, you can upgrade to the DC on Mobile (v2) app, which supports iOS versions 18.4.0 and greater.
Known issues and workarounds for the DC on Mobile (v2) mobile app include:
- Known Issue The Bluetooth Low Energy (BLE) connection is not supported on RFID scanners in this release. Connect your devices with Bluetooth Classic until we are able to resolve this issue, but please note that iOS devices only support BLE connections on some scanners. See Tips for Using Bluetooth Low Energy (BLE) to learn more.
- Known Issue You may notice slower RFID scanning speeds in this release, which we're working to resolve as soon as possible.
- Known Issue Events with incomplete information may be sent to Platform when you tap
Process All Changes at the top of a worklist. VAS is working to resolve this issue in a future release, but we recommend always completing all required information when entering events. - Workaround If you enter an event on a vet list, undo it, and then attempt to add another event, the vet list changes cannot be processed and sent to PULSE. To avoid this issue, use one of the following workarounds:
- Use the Events screen to enter the events in the DC on Mobile (v2) app. See Events to learn how.
- Manually add the event directly in PULSE. See Enter Events (v2) to learn how.
- Use the VAS Platform (v1) mobile app to enter vet list events until a hotfix is released for the DC on Mobile (v2) app. See Create a New Event or Edit an Existing One to learn how.
- Workaround In Events or Tasks, the RFID Scanner toggle may be on when your RFID scanner is not actually connected. Close and reopen the app, and then reconnect to the RFID scanner to resolve the issue. See Connect Your RFID Scanner to learn how.
- Known Issue When you open a newly added worklist for the first time, the app might crash. The app will not crash the next time you open the worklist.
- Known Issue MyDC ONLY When you process Open Tasks in Online Mode, the app indicates how many animals need to be processed. However, when you process Open Tasks in Offline Mode, the indicator may not be displayed even if animals need to be processed.
- Workaround If you work with multiple users and/or dairies on the same device, the app may show data for the previously viewed user or dairy. As a general rule, VAS recommends always refreshing herd data after switching to a different user or dairy. See Refresh Herd Data in Online Mode to learn how.
- Workaround If you turn on Airplane Mode on your iOS device, Bluetooth is turned off automatically. You can turn Bluetooth back on in settings, and it will stay on until you turn it off or toggle Airplane Mode off and on again.
- Workaround If you complete a pen correction for an animal, the app updates today's open worklists and changes the pen information for the animal to the corrected pen. The correction won't apply to yesterday's or older worklists, so you need to refresh your worklists to see the updates. See Refresh Herd Data in Online Mode to learn how.
Click here for a list of archived known issues for DC on Mobile!
- Workaround When adding events from the CowCard or from Worklists, pens may not be filtered to show only the pens defined for the event. Pens are filtered properly when adding events on the Events tab.
- Known Issue Events added to a Hospital List may no longer be displayed in the list after the animal is marked DONE.
- Known Issue When you select all pens, search for an animal, and Complete or Skip a task in Open Tasks, a sound may play more than once and the
Done tab may display. - Known Issue When you Undo an animal on the Done tab in Offline Mode, return to the
To Do tab for the worklist, add an event, and tap Mark as Done, the button may not change to Undo. When this occurs, do not tap Mark as Done again, as the animal was actually marked as done and moved to the Done tab. Tapping the button again will cause an error to display. - Workaround If you tap
Refresh Lists at the top of the Tasks screen and navigate away from the screen before all worklists finish downloading, the refresh may fail. Close and reopen the app, and then refresh your worklists again to resolve the issue. - Known Issue The date range filter was removed from the Transaction Log screen and will return a future release.
- Known Issue Pen validation changes made in offline mode are not shown in the Transaction Log until you are back online and your changes sync to PULSE.
- Workaround On iOS devices, an unsuccessful pairing error may occur when you attempt connection to an RFID scanner after switching dairies. Close and reopen the app to resolve the issue.
- Known Issue If you delete an event and then add a new event for an animal, the deleted event is still displayed on the Done tab for the worklist even though it was deleted. When you send your worklist data, the deleted event will not be sent to PULSE.
- Known Issue When you pick an event from a worklist on an iOS device, harmless duplicate event warnings may be displayed.
To see known issues and workarounds for the VAS Platform (v1) mobile app, see Known Issues and Workarounds (v1).