Troubleshoot Scanner Connections (v1)

If the mobile app loses connection with your scanner, check its connection status on the More menu under RFID. Click the images below for help understanding the connection status:

The wand name is displayed and Ready, and the connection switch is active (blue ). This means that the Bluetooth connection is active for both the mobile device and RFID wand, and both devices are powered on. The wand is connected and ready to scan data to the mobile app.

The RFID wand is paired to the mobile device but is not currently connected to the mobile app (illustrated by the gray connection switch ).

On Android devices, tap the RFID menu item to connect the wand, and for iOS devices, simply make sure the wand is powered on and has Bluetooth enabled. Once the wand connects to the mobile app, the connection switch will turn blue and is active .

On Android devices, this message appears when you tap the RFID menu item to connect the scanner. iOS devices will automatically initiate the scanner connection. In either case, the scanner typically connects quickly, so this message may be displayed only very briefly.

The fully grayed-out RFID menu item most likely indicates one the following issues:

  • No wands are currently paired with the mobile device.
  • The wand's Bluetooth connection is turned off.
  • The mobile device's Bluetooth connection is turned off.
TIP: If you turn on Airplane Mode on your iOS device, Bluetooth is turned off automatically. You can turn Bluetooth back on in settings, and it will stay on until you turn it off or toggle Airplane Mode off and on again.
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